Cold Weather Guidance

We would like to take the opportunity to provide a gentle reminder making you aware of the risks of burst water and heating pipes in cold weather. Winters can be very cold and temperatures can drop well below freezing.

A burst pipe can wreak havoc in your home and to its contents. The result is water cascading through a building, bringing down ceilings and potentially causing thousands of pounds' worth of damage to the building and your contents*.

(*Please be aware that it is your responsibility to ensure that you have a suitable tenant’s insurance policy in place to cover your own belongings within the property. This is not something which is covered under the landlords’ insurance policy.)

Every winter hundreds of tenants learn this lesson the hard way, but all of this can be avoided by taking a few simple precautions:

  • Always maintain at least a low level of heat in the property throughout the day and night. This is especially important if the property is to be left empty for several days, perhaps over the Christmas holiday period.
  • Make sure that you are aware of the location of stop taps and that they are easy to shut off in case of an emergency.
  • Make sure your boiler frost thermostat is working which means the heating will come on automatically in the night when the temperature approaches freezing.
  • Check waste pipes and heating boiler overflow pipes for icing up – this will stop your boiler working just when you need it most.
  • Report any leaks immediately.

If the worst happens and you have a burst: -

  • Turn off the stop tap and open all sink taps to drain off as much water as possible.
  • If the heating system is affected, find the system drain and/or bleed values and drain down, releasing the system pressure as quickly as possible.
  • Locate any leaks and catch leaking water in containers whilst temporarily lagging the leaking pipe.

In the event of an emergency please call our emergency Maintenance Line on 01902 420 770. You should refer to your Move-In Pack for what constitutes an emergency and we would request that you please familiarise yourself with the content prior to calling. ONLY EMERGENCIES WILL BE DEALT WITH.

If a contractor is called, and it is not an emergency, then you as Tenant will be responsible for the costs of that contractor visit.

Tenant Links

Tenant Maintenance

Cold Weather

Condensation Guide

Tenants FAQs

Tenancy Agreement

Tenant Downloads

Still have any questions?